4 ms·

Lufthansa does not bother with those EU laws. They cancel flights, put up signs that seek your own hotel & transport and after that they do not give any contac

by sccxy 4y ago

Lufthansa does not bother with those EU laws. They cancel flights, put up signs that seek your own hotel & transport and after that they do not give any contact. Last leg of my flight was cancelled in airport and they closed all service desks, because there were too many people who needed help... Over three months and still haven't got human reply from my hotel & flight reimbursement. 4000 eur still missing from Lufthansa for what I had to pay hotels & new flights. They only reimbursed cancelled leg/unused tickets for my group, so 4x100 eur... Total scam company.

Dma54rhs 4y ago
Similar experiences with Lufthansa. Using legal mechanism yourself it's an uphill battle, you could use something like airhelp if your flight got cancelled/delayed for long. Regarding reimbursements they can't help, I'm waiting myself one from April and one from June. One flight hotels (police told passengers to leave airport and pay for hotels), other lost luggage. Impossible to get any information from Lufthansa after I sent my bills and demands.