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A related problem I’ve encountered on Amazon is wrong quantity of items; ex, order three 8 packs and instead get three singles. Their return policy doesn’t have
by matheweis 4y ago
A related problem I’ve encountered on Amazon is wrong quantity of items; ex, order three 8 packs and instead get three singles. Their return policy doesn’t have the ability to correct for this as far as I’ve been able to find.
- mwint 4y agoIsn’t that just “I got the wrong item”? The “item” you ordered was “8-pack of widgets”, you got “1-pack of widgets”, so it’s the wrong item.
- matheweis 4y agoNope, tried that, they let me return the “1-pack widgets” but sent another “1-pack widgets”
- bombcar 4y agoWhen there is a mismatch like that you can only send it back for refund, sadly. They can’t understand the issue. I ordered one of something and got a ten pack and it took me about an hour on the chat to get them to understand I wanted to send nine back. It was pretty expensive stuff so I’d’ve felt bad keeping the other nine but man it was getting tempting.
- cfeduke 4y agoI've encountered this problem with superglue. I thought I'd be clever and setup a monthly subscribe and save and I ended up having to send back a single tube twice - the first time a single replacement tube was sent back to me, and the second time I received a credit and they cancelled the subscribe and save. It's basically impossible to get through their automated returns system to get the desired result - that is, receiving what you've already paid for. Years ago, a similar situation would result in a "keep the item we sent by mistake, and we'll dispatch the quantity you paid for." This behavior seemed to rely on human support personnel.
- Auracle 4y agoI also bought some toothpaste on Amazon recently and it was the wrong kind. Their return page wouldn’t let me return it for any reason - I needed to get on chat support to get a refund. You’d think “you literally sent me the wrong item” would always be a good reason but apparently not.