One thing that surprised me at our company is how many people actually respond to automated lifecycle emails - especially if they seem like they are coming dire

One thing that surprised me at our company is how many people actually respond to automated lifecycle emails - especially if they seem like they are coming directly from you. if a user spends an hour in the app or hits some other minor usability metric you can send them something like (obviously you can customize it / expand on it as needed) Hey John, This is Thorum the CEO - I've noticed you've been using the app for some time now. Do you have any questions or anything I can do to help you understand the product better? I'd be happy to hop on a zoom call - here is a link to my availability if you have a time in mind if you can get them on a call or screenshare that is the best possible outcome - there is nothing better than directly talking to your customers about their problems or why your app is not seeming to solve them