4 ms·
It’s almost as if Lufthansa are admitting they are a terrible airline with awful practices like silently cancelling the return leg of flights if you don’t make
by andy_ppp 4y ago
It’s almost as if Lufthansa are admitting they are a terrible airline with awful practices like silently cancelling the return leg of flights if you don’t make the outbound. This happened to me on the way back from Germany, I can’t imagine they still do this but I found them extremely unhelpful and this sort of behaviour reinforces my feeling they think you’re lucky to be travelling with them.
- biggc 4y ago> like silently cancelling the return leg of flights if you don’t make the outbound I don't know about the "silently" part, but this is standard practice for most (all?) airlines.
- andy_ppp 4y agoIt’s immoral and illegal in Europe but sure quite a few airlines still try this on.
- CogitoCogito 4y agoI've never before heard that this is illegal in Europe and haven't found anymore info after some quick searching. Do you have anymore information about this?
- andy_ppp 4y agoThey’ve been successfully sued under the consumer rights act 2015 (an EU law).
- CogitoCogito 4y agoDo you have a link with more info about this case?
- jupp0r 4y agoMany airlines do this. Lufthansa did it to me last year. They are usually accommodating if you ask in advance (mine was due to a connecting flight being canceled and driving the last leg was much faster than waiting for the next flight).
- andy_ppp 4y agoIt’s actually illegal for them to do this without refunding you in Europe but a lot of airlines just ignore the law on this it seems.
- jupp0r 4y agoThis was the US. EU passenger rights are so awesome.
- Dma54rhs 4y agoThese rights hardly work, at keast Lufthansa doesnt care and good luck going to courts for your rights. Not worth the paper these laws are written on.
- sccxy 4y agoLufthansa does not bother with those EU laws. They cancel flights, put up signs that seek your own hotel & transport and after that they do not give any contact. Last leg of my flight was cancelled in airport and they closed all service desks, because there were too many people who needed help... Over three months and still haven't got human reply from my hotel & flight reimbursement. 4000 eur still missing from Lufthansa for what I had to pay hotels & new flights. They only reimbursed cancelled leg/unused tickets for my group, so 4x100 eur... Total scam company.
- Dma54rhs 4y agoSimilar experiences with Lufthansa. Using legal mechanism yourself it's an uphill battle, you could use something like airhelp if your flight got cancelled/delayed for long. Regarding reimbursements they can't help, I'm waiting myself one from April and one from June. One flight hotels (police told passengers to leave airport and pay for hotels), other lost luggage. Impossible to get any information from Lufthansa after I sent my bills and demands.