5 ms·
I do see how they'd find it bothersome. Imagine what it must be like that the situation before was: "Oh no my baggage is lost!" "Oooh that's rough! We'll let ya
by aliqot 4y ago
I do see how they'd find it bothersome. Imagine what it must be like that the situation before was: "Oh no my baggage is lost!" "Oooh that's rough! We'll let ya know!" then nothing.
Where now what it might be like is: "Oh no my baggage is lost at XYZ airport at your terminal" and that accountability is somewhat forced now because they can't just say it wasn't found or it is 'in transit' when it really isn't.
- FredPret 4y agoSo inconvenient for them to do what they were contracted to do: fly you and your luggage from A to B. Can’t they just get free money?
- aliqot 4y agoYou might get money for your troubles if your flight or luggage is delayed. For luggage being lost the maximum liability is $3,800 for domestic flights and about $1,800 for international flights https://www.cnbc.com/2022/07/19/what-travelers-need-to-know-as-airlines-deal-with-lost-delayed-bags.html https://www.cnbc.com/2022/07/19/what-travelers-need-to-know-...
- harha 4y agoIn theory yes, but in practice it could easily cost you more to deal with the airline and it might well be that you don’t have the receipts anymore. With another European airline I recently waited exactly one day less than the three weeks required for them to deliver a child seat. That’s almost three weeks of not having one to safely transport my child, no support or compensation. Since I was returning to my country of residence the credit card company also didn’t refund.
- thaumasiotes 4y ago> and it might well be that you don’t have the receipts anymore. That seems pretty unlikely; the receipts now go to your email where you'd have to delete them intentionally.
- leipert 4y agoCash? Clothes? I don’t keep receipts for every pair of jeans I own.
- aobdev 4y agoReceipts for the personal items that the airline lost, not for the airfare. You need to prove how much your damages are in order to make a claim.
- hasel 4y agoIs there anything to stop me from pulling receipts for something I didn’t actually put in my luggage?
- mindslight 4y agoYour damages are what you had to spend on all the new items you had to buy for your trip, to replace the items they failed to deliver. You buy new clothes (etc), keep the receipts, and turn those in for reimbursement. At least this is how it worked a decade ago when my luggage was "lost" for a US domestic flight. In my case, I think they deliberately bumped my bag for paying cargo, because they saw my billing address was near the destination airport and assumed I would be fine "at home". They didn't know I was going to a wedding, and that said wedding was several hours drive away, so delivering my bag a day late to the destination airport wouldn't end the problem. They still paid out though.
- thaumasiotes 4y agoaobdev's idea of reimbursement doesn't work in either direction. The price you paid for something is only weakly connected to the thing's current value. But your damages are equal to whatever the current value is. If you bought a painting for $20 and it's appreciated to $15,000, you're owed $15,000 when someone destroys it. If you bought a suit for $2,000 and it's more moth-hole than cloth and it's been through a few paintball fights, you're not owed $2,000 when someone destroys it.
- 4y ago
- HWR_14 4y ago> That’s almost three weeks of not having one to safely transport my child, no support or compensation. Why not just buy a new one and charge the airline for it?
- crooked-v 4y agoCharge... how?
- yjftsjthsd-h 4y agoSmall claims court?
- HWR_14 4y agoAt least in the US they have to repay you for items purchased to temporarily replace items in delayed luggage- subject to reasonable costs and a total limit.
- harha 4y agoThey won't compensate you unless the luggage hasn't been delivered within three weeks. Even then they'll put up a battle and make you go through a bunch of forms and hotlines, request receipts that you might not have anymore etc. For a baby car seat, probably not worth it. For other things it might be but the receipt is missing etc. At the end it's a damage you have to face for them not doing their job right.
- twelvechairs 4y agoEvery job, every person, every industry mistakes happen. You can minimise them with better systems but its never going to disappear
- dghlsakjg 4y agoYes. But not every industry gets the benefit of a nationally legislated liability limit on their mistakes.
- yamtaddle 4y agoThe ones that don't suck are happy if you can help them fix their error, though.
- deleted 4y ago[deleted]
- deleted 4y ago[deleted]
- polynomial 4y agoDon't bother us, we're trying to help you.
- tomjen3 4y agoYou can minimise them by making mistakes expensive.
- endgame 4y agoYou're thinking of the frequent flyer programs. An airline, via its FF program, is a proprietary central bank that sometimes flies people (and occasionally, even their luggage!) from A to B.
- ornornor 4y agoDidn’t really understand that until I read an article about it. The frequent flyer program is oftentimes worth more than the airline, and it’s a currency with no rules where the airline can do pretty much whatever they want with its value. It’s insane.
- thepasswordis 4y agoOh no! Our management/efficiency consultants have value engineered our labor practices to the point of extreme fragility! Maybe hiring more McKinsey consultants can fix it!
- rowanG077 4y agoMy heart breaks for them. They have to do the job they should have been doing in the first place.
- dudul 4y agoHow is it bothersome? People are doing their job and telling them where the bag is. They should be happy when customers go the extra mile to fix their broken system.
- teddyh 4y agoIt’s not broken for them.
- balderdash 4y agoFWIW I showed an AA baggage customer service rep the location of my bag (within 200ft of where we were standing), the response I got was, “that’s nice, we’ll get you your bag when we get you your bag” - so while it’s nice to know where your bag is, the airlines will continue to not care until there are financial consequences for not delivering as promised.
- 93po 4y agoI'd call the police in that situation
- balderdash 4y agoSo they can take a report?
- 93po 4y agoSo they can ignore the call entirely
- ncmncm 4y agoAA is the worst. I would be here all day if I were to explain all the things they did on a single flight, NY to Akron. I rented a car and drove home, so not to expose myself to that again. Have not flown AA since. Now JetBlue codeshares with AA. Worried.