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Isn't it well known by this point that all customer support chat messages (even drafts as you type) are visible to the agent?
by wobbly_bush 4y ago
Isn't it well known by this point that all customer support chat messages (even drafts as you type) are visible to the agent?
- roflyear 4y agoI don't think so. One of those things that are not surprising but also unexpected.
- _boffin_ 4y agoNegative. What would be the point of a draft?
- robin_reala 4y agoSo that the customer support rep can start working on the request before it’s been officially submitted. It’s better use of everyone’s time, while at the same time being massively surprising to the customer who finds out.