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There could be non-cynical motives for airlines not to want customers to be able to track their baggage. Getting weird enquiries about whether bags have been st

There could be non-cynical motives for airlines not to want customers to be able to track their baggage. Getting weird enquiries about whether bags have been stolen because they are in some unexpected non-airport location, when it's just a place the airline uses to handle delayed baggage, is probably troublesome for them.

ghaff 4y ago
It doesn't seem as if "We've rerouted your luggage to a different airport and you'll get it at some point" should be a particular secret of the airline.
- deleted 4y ago
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awillen 4y ago
Yeah, but the solution to this is to proactively communicate the status of bags to customers. If you're getting weird inquiries because you're being opaque about something important to a customer, who is confused, it's your own fault if that's troublesome.
BoorishBears 4y ago
Delta has been providing live updates of luggage locations for years without an issue. They're claiming it's due to radio transmission anyways.
- mynameisvlad 4y ago
  This. I get a notification when it gets loaded and unloaded from a plane, and I can view the exact times it was accepted, got on a plane, got off the plane, and if it's in the right airport or not. They're scanned every step of the way anyway. It's absolutely ridiculous for a carrier to come back with "we don't know where your bag is". Especially in 2022.
myself248 4y ago
Is it just me or is that even more cynical? Moving my belongings to an off-site location is _precisely_ the sort of thing I'd want to be notified of, and if the airline doesn't feel that I deserve to know that, ahh, well. That would be problematic. I appreciate that you're trying to find alternate explanations, and it's my first impulse to do the same, but I've been racking my brain and I just can't come up with any. This one isn't better, it's worse.
ninth_ant 4y ago
Is it really a “weird inquiry” for someone to wonder why their bags aren’t being delivered? If the bags aren’t being delivered, that’s troublesome for the owner of the bags. And a version of “troublesome” I find more sympathy for compared to the burden on poor ol’ massive airline companies having to listen to their customers when they lose their property.

ghaff 4y ago

It doesn't seem as if "We've rerouted your luggage to a different airport and you'll get it at some point" should be a particular secret of the airline.

deleted 4y ago
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awillen 4y ago

Yeah, but the solution to this is to proactively communicate the status of bags to customers. If you're getting weird inquiries because you're being opaque about something important to a customer, who is confused, it's your own fault if that's troublesome.

BoorishBears 4y ago

Delta has been providing live updates of luggage locations for years without an issue. They're claiming it's due to radio transmission anyways.

mynameisvlad 4y ago
This. I get a notification when it gets loaded and unloaded from a plane, and I can view the exact times it was accepted, got on a plane, got off the plane, and if it's in the right airport or not. They're scanned every step of the way anyway. It's absolutely ridiculous for a carrier to come back with "we don't know where your bag is". Especially in 2022.

myself248 4y ago

Is it just me or is that even more cynical? Moving my belongings to an off-site location is _precisely_ the sort of thing I'd want to be notified of, and if the airline doesn't feel that I deserve to know that, ahh, well. That would be problematic. I appreciate that you're trying to find alternate explanations, and it's my first impulse to do the same, but I've been racking my brain and I just can't come up with any. This one isn't better, it's worse.

ninth_ant 4y ago

Is it really a “weird inquiry” for someone to wonder why their bags aren’t being delivered? If the bags aren’t being delivered, that’s troublesome for the owner of the bags. And a version of “troublesome” I find more sympathy for compared to the burden on poor ol’ massive airline companies having to listen to their customers when they lose their property.