3 ms·
> when people started tracking what you were typing in a box before you submitted it they silently crossed a line that really bothers me This week I was in a s
by voisin 4y ago
> when people started tracking what you were typing in a box before you submitted it they silently crossed a line that really bothers me
This week I was in a support chat with my cell provider. As usual, despite giving myself plenty of time it went longer than expected and I had to be on a work call. I typed in the box “I have another appointment starting momentarily; can we schedule a call with a rep tomorrow to pick this up then?”
I forgot to hit enter to send the message, and then was shocked when she replied to the message sitting in “draft”.
- Arrath 4y agoThat is mildly creepy!
- voisin 4y agoMaybe I am naive but I also wonder if they can hear you when you are out on hold. Is hold really just mute with Muzak?
- wobbly_bush 4y agoIsn't it well known by this point that all customer support chat messages (even drafts as you type) are visible to the agent?
- roflyear 4y agoI don't think so. One of those things that are not surprising but also unexpected.
- _boffin_ 4y agoNegative. What would be the point of a draft?
- robin_reala 4y agoSo that the customer support rep can start working on the request before it’s been officially submitted. It’s better use of everyone’s time, while at the same time being massively surprising to the customer who finds out.