>A much less critical or important thing but underlines the bad attitudes: I just tried to renew my cancelled Netflix membership yesterday. I am not allowed to

>A much less critical or important thing but underlines the bad attitudes: I just tried to renew my cancelled Netflix membership yesterday. I am not allowed to do that without providing a phone number (I used Netflix for ca. 8 years without it). If you've got some spare time, have you considered taking them to small-claims court for refusing to cancel your membership and still charging you? It'll cost them a huge amount if they show up, and if they don't then you get a judgement against them by default. Or if you signed some contract agreeing to only use specified some Netflix-specified legal intermediator, use that. If everybody who was screwed over by tech companies took legal action against them, it'd cost the companies a huge amount of money and they'd have to improve the way they treated people.