One advantage to smaller banks is the personal relationship when you need them. It's a trade-off for features. I've found significant value in having a small lo

One advantage to smaller banks is the personal relationship when you need them. It's a trade-off for features. I've found significant value in having a small local bank where it's a bit harder to do anything digitally. They also may catch strange transactions. During Covid, having a relationship with a bank also meant it was easier to get assistance when other banks were putting you on hold or not responding.