And every ticket is complex, and the PM is annoyed that every ticket is being faithfully marked as such. But they balk at taking the time to try to plan out tha

And every ticket is complex, and the PM is annoyed that every ticket is being faithfully marked as such. But they balk at taking the time to try to plan out that high level goal to enough extend that we can break the ticket apart into smaller pieces that make sense, or just make it an epic because it is one and add tickets to it as we figure out how we're going to implement $todays_insanity_from_higher_up…