A one-sided side-by-side comparison does get them there. Only points where the Freshdesk side is tied or wins (or is "coming soon") are displayed in the table.

A one-sided side-by-side comparison does get them there. Only points where the Freshdesk side is tied or wins (or is "coming soon") are displayed in the table. I'm sure Zendesk does something better than Freshdesk.