This whole thing is really juvenile. The Zendesk guys look a lot worse here, but by making such a big deal out of it and turning it into an obvious PR stunt the

This whole thing is really juvenile. The Zendesk guys look a lot worse here, but by making such a big deal out of it and turning it into an obvious PR stunt the Freshdesk folks aren't doing themselves any favors either. I understand it's difficult and highly offensive when a competitor blatantly bashes you but don't overreact and bring yourself down to their level.