For a while at Philz you would order your coffee directly with the barista, pay at the cashier, and then pick up the coffee. This baffled so many people because

For a while at Philz you would order your coffee directly with the barista, pay at the cashier, and then pick up the coffee. This baffled so many people because it disrupted the normal "gate" that is paying when you order. Also there was an honor system that you would pay for what you ordered. It would have been pretty easy to lie to the cashier about what you ordered. I have noticed that since the Pandemic most Philz stores now follow the traditional ordering pattern.