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Hmmm. Not to sound overly skeptical, but I find it a little weird that in none of the images/video the watch itself has a band attached to it. Did the wearer ta

Hmmm. Not to sound overly skeptical, but I find it a little weird that in none of the images/video the watch itself has a band attached to it. Did the wearer take off the band after it started overheating? If so, why? I personally have an Apple Watch (the 4) and it takes me forever to get the band off whenever I want to clean it. I certainly wouldn't take the time to fiddle with removing the band if it was seemingly about to explode.

naikrovek 4y ago
it's easy to get those on and off once you've done it a few times. IIRC they just slide out.
- sli 4y ago
  In an ideal scenario, you're right. This is not that. It's a good question to ask.
  - sebastien_b 4y ago
    Did you guys even read the story? It states this occurred over 2 days (at least) - plenty of time to take the bands off (especially since they weren’t the cause/relevant, and user likely expected to only have to send in the watch unit itself eventually).
    - Someone 4y ago
      If the watch was seriously overheating constantly, I wouldn’t try to take the bands of. If it wasn’t, there certainly is info missing from this story. I think there’s info missing anyways. For example, the Apple Watch Series 7 has a battery life of less than a day. I can’t see that getting longer when it’s overheating. Even if this occurred overnight (“over 2 days (at least)”, IMO, is not what the article says. It could have started overheating at night, and ‘exploded’ early next morning), did he try to recharge the watch after Apple told him not to touch it?
      - mooman219 4y ago
        Some bands on their site cost upwards of $1000. I don't find it suspicious at all that someone would take the band off if the device appears to be entering the lithium battery death spiral. The article writes: "There was no solution or advice provided after this call, just instructions to not touch the watch until he heard back from the company." I'm honestly surprised that after the Samsung Note fiasco that Apple support is this bad on the topic. I would have expected a dedicated flow for "flagged as high battery combustion risk" from someone like them. I understand that this is a risk with these types of lithium batteries, but if a user calls support for a premium product and support doesn't immediately recognize the situation I entirely blame the company.

naikrovek 4y ago

it's easy to get those on and off once you've done it a few times. IIRC they just slide out.

sli 4y ago
In an ideal scenario, you're right. This is not that. It's a good question to ask.
- sebastien_b 4y ago
  Did you guys even read the story? It states this occurred over 2 days (at least) - plenty of time to take the bands off (especially since they weren’t the cause/relevant, and user likely expected to only have to send in the watch unit itself eventually).
  - Someone 4y ago
    If the watch was seriously overheating constantly, I wouldn’t try to take the bands of. If it wasn’t, there certainly is info missing from this story. I think there’s info missing anyways. For example, the Apple Watch Series 7 has a battery life of less than a day. I can’t see that getting longer when it’s overheating. Even if this occurred overnight (“over 2 days (at least)”, IMO, is not what the article says. It could have started overheating at night, and ‘exploded’ early next morning), did he try to recharge the watch after Apple told him not to touch it?
    - mooman219 4y ago
      Some bands on their site cost upwards of $1000. I don't find it suspicious at all that someone would take the band off if the device appears to be entering the lithium battery death spiral. The article writes: "There was no solution or advice provided after this call, just instructions to not touch the watch until he heard back from the company." I'm honestly surprised that after the Samsung Note fiasco that Apple support is this bad on the topic. I would have expected a dedicated flow for "flagged as high battery combustion risk" from someone like them. I understand that this is a risk with these types of lithium batteries, but if a user calls support for a premium product and support doesn't immediately recognize the situation I entirely blame the company.