5 ms·

DoorDash Outage

23 points by benjyhirsch 4y ago

benjyhirsch 4y ago
"We are currently experiencing issues with our consumer platform. We are working to resolve as quickly as possible. Thank you for your patience." https://twitter.com/DoorDash_Help/status/1577785317385461760 https://twitter.com/DoorDash_Help/status/1577785317385461760
- adamredwoods 4y ago
  It's uncomfortable reading the impact to the "Dashers", and how they're losing out on their statuses and income due to computer error.
  - TotoHorner 4y ago
    Don't think it's too bad. If DoorDash is down then the other food delivery apps get that traffic (Uber, Postmates, whatever) and all the dashers are multi-apping.
- bombcar 4y ago
  Hmm. Kinda reminds me of “Ladies and gentlemen, this is your captain speaking. We have a small problem. All four engines have stopped. We are doing our damnedest to get them going again. I trust you are not in too much distress.”
  - dylan604 4y ago
    As long as the wings are still attached, the 4 engines not working is not the end of the world. Me not getting what I want right the F now, is!!!! ahhhh! /s
cloudking 4y ago
Oh no, how do I get my $22 burrito now?
- sigmonsays 4y ago
  now i'll pay more on all 5 different fee's and a probably even a markup on every menu item... Yay doordash!!
  - soulofmischief 4y ago
    I tried switching to Postmates today and was presented with 5 different fees including taxes, only 1 of which was actually covered by their subscription service. This is in contrast to Door Dash, which only had 3 fees (delivery, service fee, & taxes), which were mostly covered by their subscription. So I have to hand it to DD, despite all of their flaws with transparency, they're a more transparent about fee structuring than some of their competition.
    - NonNefarious 4y ago
      Their entire service IS delivery, so WTF is the "service" fee? It's still an insulting rip-off.
      - soulofmischief 4y ago
        I agree, it's still shady. I don't understand why less scummy businesses can't seem to make it in this space.
  - civilized 4y ago
    5 different fees plus unpredictable markups? What is this, a Comcast bill?
    - NonNefarious 4y ago
      Or a TicketMaster purchase.
  - sottol 4y ago
    Just checked today and it looks like the markup is 12-12% per item over picking up at the restaurant. Overall it seems to cost 25% more than picking up oneself on a ~$100 order. And I bet they charge restaurants the same. Double-dipping, yum!
cityzen 4y ago
And all the restaurants rejoiced!
throwaway892238 4y ago
I once explained to a co-worker that I live in a cabin in the woods. "So you hunt and fish and stuff?" "Nope." "So how do you get food?" "We have grocery stores in the country." One time I told an Uber driver that I live out in the country. "Wait, how do you get around?" "I drive." "Oh. Do you have your own parking spot?" "It's the country. Parking is everywhere." "And do you have DoorDash?" "Nope. No apps, no delivery, nothing." "But how do you eat?" It seems like urban people just don't grok how anything works outside the city.
- exikyut 4y ago
  Oh no, we've outmoded hunting. Y'know the more I think about it the more I think I'd learn everything about how exactly to handle the next 20 years by just being a fly on the wall at the study groups the people that made WALL·E go to.
  - mmmpop 4y ago
    Wait, WALL-E wasn't made in earnest? I personally cannot wait for walking to be "outmoded" by personal floaty devices and for life to resemble a trip on a cruise liner (or so I imagine--I'd never step foot on one!) I'll own nothing and be so fucking happy.
    - djbusby 4y ago
      I feel like those folk weren't Happy so much as Blissfully Ignorant.
- paulcole 4y ago
  This is definitely a 2-way street. I grew up in the country where nobody walked or bicycled. Parents would drive their kids 1000’ down the driveway to the school county road where the school bus picked them up. To move themselves they believed they had to get in a car/truck/SUV. Nobody understood why/how I chose to never learned to drive (I’m 40 now) and that I just choose to walk to the store, bike to work, take the bus to the movies, etc. Rural people have trouble grokking things, too.
chairmanwow1 4y ago
Opens up the doordash app on iphone….
midoridensha 4y ago
Hopefully they won't be able to fix it and they'll go out of business. Good riddance.
georgex7 4y ago
Use this as an opportunity to take a walk or, God forbid, run into other human beings in a restaurant.
smkm 4y ago
Lol I'm actually kind of surprised by the amount of hate in the comments. I've been a fan of their service and have accepted the fact that the extra price I pay is for the cost of convenience -- and to avoid my terrible cooking. In any case, hugops to the team.
- rabbitWilshire 4y ago
  I know one of the early execs and he is a total prick. In the early years they changed the driver pay to a new scheme and after all the drivers had already been paid they decided it was too much and tried to claw it all back from them. He was trying to figure out if they could sue the drivers to get it back. Anecdotal of course, but that really soured me on the whole company and from what I can tell they still treat everyone like shit. Sort of par for the course for the companies exploiting the gig worker loophole.
- NonNefarious 4y ago
  It's not about the price YOU, the customer pay. It's about the scumbaggery that these lowlives perpetrate on restaurant owners. The best one is how they impersonate the restaurants online, hijacking their online presence and setting up fake numbers as the restaurants' own. Never use food-delivery services. Not only are they scammers, but they (and this is first-hand observation) mess with, eat, or take your food into a public shitter.
  - genocidicbunny 4y ago
    It's actually also about the price the customer pays. I've seen plenty of restaurants raise their prices across the board (even if you call them up yourself and order carryout) because DoorDash et al take such a high cut. It's one thing if only DoorDash orders were more expensive, but those fuckers made it expensive for all of us, even those that don't use DoorDash.
    - NonNefarious 4y ago
      I was responding to the OP's willingness to pay extra for DoorDash. I agree with your complaint. Of course some infantile shut-in or DoorDash shill downmodded my straightforward observation. Every day this site descends into Redditude.
nvahalik 4y ago
Barely got our order—thankfully my number was on our ticket and we ended up getting it. A few minutes late... but no worse than the last time!
deeblering4 4y ago
Step 1) Withdraw cash Step 2) Search ‘delivery’ in your favorite maps app Step 3) Call whichever restaurant looks decent to you tonight and place an order Step 4) Receive delivery, give cash tip You’ll eliminate the middleman fees on both sides of the transaction while at the same time supporting the food businesses that are most local to you.
- djbusby 4y ago
  So many places you can even pay online with "regular" Square or Shopify or Stripe
- NonNefarious 4y ago
  Amen. BUT, be aware that the delivery assholes often hijack restaurants' online presence and put up fake phone numbers that go to the middleman, not the restaurant.
  - nmeagent 4y ago
    Also some restaurants have apparently started contracting out some of their 'normal' deliveries to these entities, so it can be difficult to avoid them entirely even if you're deliberately trying not to do business with them.
    - stevehawk 4y ago
      my local papa johns franchise outsourced its delivery to... doordash :-/
      - SOLAR_FIELDS 4y ago
        Someone else reported that some Pizza Huts are doing this as well. I believe Dominos still uses only their own employees to deliver.
rabbitWilshire 4y ago
I know one of the early execs and he is a total prick. In the early years they changed the driver pay to a new scheme and after all the drivers had already been paid they decided it was too much and tried to claw it all back from them. He was trying to figure out if they could sue the drivers to get it back.
mickgiles 4y ago
You guys joke, but I almost starved to death
pbj1968 4y ago
My very large company got us all “free” premium Door Dash accounts, and then Door Dash starting classifying our IPs as bots and blocked us from promos. Our company has now blocked the Door Dash website from our networks. Yet the premium accounts remain unabated.

23 points by benjyhirsch 4y ago

"We are currently experiencing issues with our consumer platform. We are working to resolve as quickly as possible. Thank you for your patience." https://twitter.com/DoorDash_Help/status/1577785317385461760 https://twitter.com/DoorDash_Help/status/1577785317385461760

adamredwoods 4y ago
It's uncomfortable reading the impact to the "Dashers", and how they're losing out on their statuses and income due to computer error.
- TotoHorner 4y ago
  Don't think it's too bad. If DoorDash is down then the other food delivery apps get that traffic (Uber, Postmates, whatever) and all the dashers are multi-apping.
bombcar 4y ago
Hmm. Kinda reminds me of “Ladies and gentlemen, this is your captain speaking. We have a small problem. All four engines have stopped. We are doing our damnedest to get them going again. I trust you are not in too much distress.”
- dylan604 4y ago
  As long as the wings are still attached, the 4 engines not working is not the end of the world. Me not getting what I want right the F now, is!!!! ahhhh! /s

cloudking 4y ago

Oh no, how do I get my $22 burrito now?

sigmonsays 4y ago
now i'll pay more on all 5 different fee's and a probably even a markup on every menu item... Yay doordash!!
- soulofmischief 4y ago
  I tried switching to Postmates today and was presented with 5 different fees including taxes, only 1 of which was actually covered by their subscription service. This is in contrast to Door Dash, which only had 3 fees (delivery, service fee, & taxes), which were mostly covered by their subscription. So I have to hand it to DD, despite all of their flaws with transparency, they're a more transparent about fee structuring than some of their competition.
  - NonNefarious 4y ago
    Their entire service IS delivery, so WTF is the "service" fee? It's still an insulting rip-off.
    - soulofmischief 4y ago
      I agree, it's still shady. I don't understand why less scummy businesses can't seem to make it in this space.
- civilized 4y ago
  5 different fees plus unpredictable markups? What is this, a Comcast bill?
  - NonNefarious 4y ago
    Or a TicketMaster purchase.
- sottol 4y ago
  Just checked today and it looks like the markup is 12-12% per item over picking up at the restaurant. Overall it seems to cost 25% more than picking up oneself on a ~$100 order. And I bet they charge restaurants the same. Double-dipping, yum!

cityzen 4y ago

And all the restaurants rejoiced!

throwaway892238 4y ago

I once explained to a co-worker that I live in a cabin in the woods. "So you hunt and fish and stuff?" "Nope." "So how do you get food?" "We have grocery stores in the country." One time I told an Uber driver that I live out in the country. "Wait, how do you get around?" "I drive." "Oh. Do you have your own parking spot?" "It's the country. Parking is everywhere." "And do you have DoorDash?" "Nope. No apps, no delivery, nothing." "But how do you eat?" It seems like urban people just don't grok how anything works outside the city.

exikyut 4y ago
Oh no, we've outmoded hunting. Y'know the more I think about it the more I think I'd learn everything about how exactly to handle the next 20 years by just being a fly on the wall at the study groups the people that made WALL·E go to.
- mmmpop 4y ago
  Wait, WALL-E wasn't made in earnest? I personally cannot wait for walking to be "outmoded" by personal floaty devices and for life to resemble a trip on a cruise liner (or so I imagine--I'd never step foot on one!) I'll own nothing and be so fucking happy.
  - djbusby 4y ago
    I feel like those folk weren't Happy so much as Blissfully Ignorant.
paulcole 4y ago
This is definitely a 2-way street. I grew up in the country where nobody walked or bicycled. Parents would drive their kids 1000’ down the driveway to the school county road where the school bus picked them up. To move themselves they believed they had to get in a car/truck/SUV. Nobody understood why/how I chose to never learned to drive (I’m 40 now) and that I just choose to walk to the store, bike to work, take the bus to the movies, etc. Rural people have trouble grokking things, too.

chairmanwow1 4y ago

Opens up the doordash app on iphone….

midoridensha 4y ago

Hopefully they won't be able to fix it and they'll go out of business. Good riddance.

georgex7 4y ago

Use this as an opportunity to take a walk or, God forbid, run into other human beings in a restaurant.

smkm 4y ago

Lol I'm actually kind of surprised by the amount of hate in the comments. I've been a fan of their service and have accepted the fact that the extra price I pay is for the cost of convenience -- and to avoid my terrible cooking. In any case, hugops to the team.

rabbitWilshire 4y ago
I know one of the early execs and he is a total prick. In the early years they changed the driver pay to a new scheme and after all the drivers had already been paid they decided it was too much and tried to claw it all back from them. He was trying to figure out if they could sue the drivers to get it back. Anecdotal of course, but that really soured me on the whole company and from what I can tell they still treat everyone like shit. Sort of par for the course for the companies exploiting the gig worker loophole.
NonNefarious 4y ago
It's not about the price YOU, the customer pay. It's about the scumbaggery that these lowlives perpetrate on restaurant owners. The best one is how they impersonate the restaurants online, hijacking their online presence and setting up fake numbers as the restaurants' own. Never use food-delivery services. Not only are they scammers, but they (and this is first-hand observation) mess with, eat, or take your food into a public shitter.
- genocidicbunny 4y ago
  It's actually also about the price the customer pays. I've seen plenty of restaurants raise their prices across the board (even if you call them up yourself and order carryout) because DoorDash et al take such a high cut. It's one thing if only DoorDash orders were more expensive, but those fuckers made it expensive for all of us, even those that don't use DoorDash.
  - NonNefarious 4y ago
    I was responding to the OP's willingness to pay extra for DoorDash. I agree with your complaint. Of course some infantile shut-in or DoorDash shill downmodded my straightforward observation. Every day this site descends into Redditude.

nvahalik 4y ago

Barely got our order—thankfully my number was on our ticket and we ended up getting it. A few minutes late... but no worse than the last time!

deeblering4 4y ago

Step 1) Withdraw cash Step 2) Search ‘delivery’ in your favorite maps app Step 3) Call whichever restaurant looks decent to you tonight and place an order Step 4) Receive delivery, give cash tip You’ll eliminate the middleman fees on both sides of the transaction while at the same time supporting the food businesses that are most local to you.

djbusby 4y ago
So many places you can even pay online with "regular" Square or Shopify or Stripe
NonNefarious 4y ago
Amen. BUT, be aware that the delivery assholes often hijack restaurants' online presence and put up fake phone numbers that go to the middleman, not the restaurant.
- nmeagent 4y ago
  Also some restaurants have apparently started contracting out some of their 'normal' deliveries to these entities, so it can be difficult to avoid them entirely even if you're deliberately trying not to do business with them.
  - stevehawk 4y ago
    my local papa johns franchise outsourced its delivery to... doordash :-/
    - SOLAR_FIELDS 4y ago
      Someone else reported that some Pizza Huts are doing this as well. I believe Dominos still uses only their own employees to deliver.

rabbitWilshire 4y ago

I know one of the early execs and he is a total prick. In the early years they changed the driver pay to a new scheme and after all the drivers had already been paid they decided it was too much and tried to claw it all back from them. He was trying to figure out if they could sue the drivers to get it back.

mickgiles 4y ago

You guys joke, but I almost starved to death

pbj1968 4y ago

My very large company got us all “free” premium Door Dash accounts, and then Door Dash starting classifying our IPs as bots and blocked us from promos. Our company has now blocked the Door Dash website from our networks. Yet the premium accounts remain unabated.