Thanks for the response. Is there any way a customer who slips through the cracks could do that directly with TD? (e.g. "I'm Jim Kirk, here's my ID, a notarize

Thanks for the response. Is there any way a customer who slips through the cracks could do that directly with TD? (e.g. "I'm Jim Kirk, here's my ID, a notarized affidavit, a blood sample...")