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I feel like the doctors office scenario should be handled like we do with TLS. They apply for a certificate, and that’s signed and offered in their outgoing cal

by teeray 4y ago

I feel like the doctors office scenario should be handled like we do with TLS. They apply for a certificate, and that’s signed and offered in their outgoing calls. Their verified name shows up in Caller ID, and the nature of their business is burned into the certificate (medical, government, auto repair, etc.).

bombcar 4y ago
"secure" phone could be done relatively easily, the phone companies don't want to because it would cost them money and reduce revenue.
- jamiek88 4y ago
  Would it cost them though? hardly any bill per call anymore. Lump sum billing would mean they have to support less volume for the same money.
gwright 4y ago
There is a lot of effort going into this sort of thing: https://www.bandwidth.com/regulations/stir-shaken/ https://www.bandwidth.com/regulations/stir-shaken/
- teeray 4y ago
  I’m aware, but I don’t think it quite goes far enough. It’s not enough to merely know it’s not a spoofed number. I’d like classification, so I can let any medical practice punch through do not disturb overnight (emergencies involving loved ones), allow others to call during normal business hours (voicemail otherwise), etc., etc.
lazide 4y ago
A great many Dr’s offices can’t even provide a billing estimate or handle the mess of insurance. Do you think they’ll handle something like that on top of it?
- sgtnoodle 4y ago
  I happen to have an obscure health condition, and good insurance. I have a cardiologist, a rheumatologist, a pulmonologist, and a urologist whose offices all tend to periodically call me from unknown numbers. They have a clear economic incentive to periodically poke and prod at me, and bill my insurance. Taken to an extreme, an incompetent medical practice isn't entitled to stay in business. Not that I am in favor of making businesses more complicated to operate, but I sure would appreciate fewer spam phone calls.
  - lazide 4y ago
    That would require a critical mass of customers to accept some standard ‘good’ call and deny all ‘not good’ calls. Which with all the chaos right now, good luck without some kind of central action at least as strong as that required to kill the spammers normally.
- teeray 4y ago
  No, I don’t. But when you order phone services for your business, they’re more than capable of acting on your behalf.
supertrope 4y ago
The whole reason HIPAA grandfathers fax machines is that it was (and still is) too expensive for the medical industry to purchase, deploy, and train employees on modern telecom.
supertrope 4y ago
This exists but is not widely supported. https://www.androidpolice.com/2020/09/08/google-phone-will-soon-be-downloadable-from-play-store-verified-calls-feature-rolling-out/ https://www.androidpolice.com/2020/09/08/google-phone-will-s...

by teeray 4y ago

bombcar 4y ago

"secure" phone could be done relatively easily, the phone companies don't want to because it would cost them money and reduce revenue.

jamiek88 4y ago
Would it cost them though? hardly any bill per call anymore. Lump sum billing would mean they have to support less volume for the same money.

gwright 4y ago

There is a lot of effort going into this sort of thing: https://www.bandwidth.com/regulations/stir-shaken/ https://www.bandwidth.com/regulations/stir-shaken/

teeray 4y ago
I’m aware, but I don’t think it quite goes far enough. It’s not enough to merely know it’s not a spoofed number. I’d like classification, so I can let any medical practice punch through do not disturb overnight (emergencies involving loved ones), allow others to call during normal business hours (voicemail otherwise), etc., etc.

lazide 4y ago

A great many Dr’s offices can’t even provide a billing estimate or handle the mess of insurance. Do you think they’ll handle something like that on top of it?

sgtnoodle 4y ago
I happen to have an obscure health condition, and good insurance. I have a cardiologist, a rheumatologist, a pulmonologist, and a urologist whose offices all tend to periodically call me from unknown numbers. They have a clear economic incentive to periodically poke and prod at me, and bill my insurance. Taken to an extreme, an incompetent medical practice isn't entitled to stay in business. Not that I am in favor of making businesses more complicated to operate, but I sure would appreciate fewer spam phone calls.
- lazide 4y ago
  That would require a critical mass of customers to accept some standard ‘good’ call and deny all ‘not good’ calls. Which with all the chaos right now, good luck without some kind of central action at least as strong as that required to kill the spammers normally.
teeray 4y ago
No, I don’t. But when you order phone services for your business, they’re more than capable of acting on your behalf.

supertrope 4y ago

The whole reason HIPAA grandfathers fax machines is that it was (and still is) too expensive for the medical industry to purchase, deploy, and train employees on modern telecom.

supertrope 4y ago

This exists but is not widely supported. https://www.androidpolice.com/2020/09/08/google-phone-will-soon-be-downloadable-from-play-store-verified-calls-feature-rolling-out/ https://www.androidpolice.com/2020/09/08/google-phone-will-s...