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I think a lot of people would have stopped answering their phones regardless. Letting random people interrupt you with a conversation may have been the best UX
by wpietri 4y ago
I think a lot of people would have stopped answering their phones regardless. Letting random people interrupt you with a conversation may have been the best UX available 100 years ago, but I don't think that's the case now. I note that 81% of millennials "sometimes have to summon up the courage to make a phone call", and 75% will avoid calls that are "time consuming". https://www.bankmycell.com/blog/why-millennials-ignore-calls#data https://www.bankmycell.com/blog/why-millennials-ignore-calls...
- LiquidSky 4y agoI don't prefer phone calls either, but you do have legitimate need to receive calls from people you don't already know: prospective clients if you have a business, hospitals/doctor's offices, etc. It's just frustrating that we've allowed the system to go from "this unknown caller may be something important or something I want to answer" to "this is almost certainly spam".
- wpietri 4y agoI agree it's frustrating for the people who still answer their phones. I'm just saying that spam calls may not be the primary reason the phone call is becoming useless. As comparison, fax machines did get a lot of spam, and there are still people who depend on faxing. But spam is not the primary reason fax machines died out.