I agree. I'm involved with 3 organizations of my own plus I work with countless businesses large and small. One is a web startup, the other a "small business" (

I agree. I'm involved with 3 organizations of my own plus I work with countless businesses large and small. One is a web startup, the other a "small business" (there's a difference), one a registered non-profit, and then the various businesses that I'm a vendor for. In my experience I've seen a very obvious trend suggesting that everyone from single person operations all the way to corporate giants have to constantly battle to work together with employees, vendors, etc. because of a lack of a good communication system. I've introduced a few of them to the products the guys at 37Signals offer and those who use it love it. I'm not sure if Basecamp, Backpack, and Highrise are technically groupware but that's what I consider it. But really, these are all tools and there's no magic bullet. We just have to find a way to use right tools for the right job and make sure those we work with understand that each tool has its purpose. We'll have to explain to Joe Staffmember that email is not Google Docs and Skype isn't always a replacement for the telephone, etc.