This is the best criticism of agile, and jira in particular. A lot of software work just doesn't box well. I've always struggled with "when is a ticket actually

This is the best criticism of agile, and jira in particular. A lot of software work just doesn't box well. I've always struggled with "when is a ticket actually done?" Merge to main? Well we don't go straight to prod, we have a single staging env, so it usually cooks in staging for a few days before going to prod, and often testing has to be in staging due to the nature of our product. But tickets are usually "done" after merge. Then you gotta remember to QA. Honestly we need about 20% more screen real estate and 1/2 more columns for staging/prod qa.