Discover on my frustrated way out the store that "expert in accessibility" apparently meant "took the accessibility training". What more do you expect from a r

Discover on my frustrated way out the store that "expert in accessibility" apparently meant "took the accessibility training". What more do you expect from a retail store? They're going to have someone who went through a training course on the devices they sell. They're not going to have someone on staff who has studied and published manuscripts on device accessibility, just like they're not going to have a baseband firmware engineer there on staff to tell customers what airplane mode means.