True. But, in this case, I'm betting it's Windows-1252. The character in Ch'ien's name is most likely `U+2099 RIGHT SINGLE QUOTATION MARK`. In UTF-8, that's `E2

True. But, in this case, I'm betting it's Windows-1252. The character in Ch'ien's name is most likely `U+2099 RIGHT SINGLE QUOTATION MARK`. In UTF-8, that's `E2 80 99`. ISO-8859-1 doesn't have 80 or 99 defined, but Windows-1252 would decode it to ’ (what's on the card).