It would be easy to reconcile it - just have a separate shelf clearly marked "Homeopathic remedies" and people who asked for it would have the easiest time find

It would be easy to reconcile it - just have a separate shelf clearly marked "Homeopathic remedies" and people who asked for it would have the easiest time finding it, while people asking for the real thing would not be confused. The fact that it doesn't happen suggests that either they don't care - or they have some interest in maintaining the confusion.