Are they grandfathering customers in to the pricing that they signed up under? This looks like a product from a very small team doing price discovery. Is your

Are they grandfathering customers in to the pricing that they signed up under? This looks like a product from a very small team doing price discovery. Is your stance that they should need to take 10 years of annual pricing changes to discover their optimal price point? Edit: and they have a self hosted version for free? Nothing to see here.