How is it out of touch? Dealing with the cheaters who are duplicating items is one thing, but what about the victims who have bought items they thought to be p

How is it out of touch? Dealing with the cheaters who are duplicating items is one thing, but what about the victims who have bought items they thought to be perfectly legitimate? And before you say "delete the items and refund them", how are you going to get the purchase prices? Pore through game chat logs? What if the items have been sold on again? Manually find and reverse all the transactions?