There's a reasonable and pragmatic expectation that a consumer is paying for an unlimited license to listen to whatever music they want (Spotify, Rhapsody, what

There's a reasonable and pragmatic expectation that a consumer is paying for an unlimited license to listen to whatever music they want (Spotify, Rhapsody, whatever). They are dealing with legacy devices by downloading tracks that work on those devices. In practice, this doesn't match the contracts that the unlimited streaming services have with the labels, but the nuance may be lost on customers who see this as simply "the music guys are trying to double-dip by making me pay twice when I'm already paying for an unlimited usage model". Customer perception of dishonesty and corruption on the part of the music industry is... not new, and may well serve as justification there. Customer expectation that music is free (because radio is) and that recording songs off the radio (for old farts like me who used to do that as kids) is legit also plays a part of it. Ultimately I suspect this amounts to "a ubiquitous celestial jukebox wins the consumer wallet", but we're not quite there yet.