Thanks for the very complete answer! In my previous company we followed a pretty similar process. With the five whys and next step actions in our post-mortems.

Thanks for the very complete answer! In my previous company we followed a pretty similar process. With the five whys and next step actions in our post-mortems. We built a in-house app organise everything during the crisis and generated the post-mortem on confluence afterwards. But it was a lot of engineering and it's not fit for a small start-up bootstrapping its product.