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Here's another tip when dealing with registrars that really relates to dealing with any business or person when in this situation. People have much discretiona
by larrys 15y ago
Here's another tip when dealing with registrars that really relates to dealing with any business or person when in this situation.
People have much discretionary power to help you depending on how you treat them. While there are many people who get their way by instilling fear my personal belief is that you get more by being nice to people and making them want to help you (and this has always worked for me).
So when you have a problem with your registrar or hosting company or a meal at a local restaurant don't go off on a rant and tell them
a) It's their fault
b) They suck
c) you will never use them again
d) You will tell everyone a&b&c
(Did I forget anything?)
This will only make them defensive and will alienate them and get them to form a wall.
I'm not saying to not point out some truths about what happened. But do it in a way that makes them think you will be a happy customer if they manage to help you. Edit: And you still love them.
- freejack 15y agoYes, you are right - unless they are a service-oriented company, in which case, they will jump through hoops to make it right for you, no matter how surly you are when you present your issue.