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Okay, thanks for your answer! So you're using pagerduty and defined your own incident process with priorities and roles. Interesting. When a crisis arises durin
by Agaryan 4y ago
Okay, thanks for your answer!
So you're using pagerduty and defined your own incident process with priorities and roles. Interesting.
When a crisis arises during the day, the whole team is meeting in a war room and focus on fixing it or only the on-duty people work on it?
- democracy 4y agoYeah, during business hours, its normally the team in charge takes ownership of the issue, the support person would just notify them and then follow up...