I couldn't disagree more. This is a situation where you very much can have your cake and eat it: customisability + excellent defaults. If software A works is n

I couldn't disagree more. This is a situation where you very much can have your cake and eat it: customisability + excellent defaults. If software A works is not customisable and works out of the box, and software B is customisable but has the same defaults as software A, then how is software B in any way inferior to A?