I'm amazed more WFH for call centres wasn't a thing pre-pandemic. 20+ years ago definity extenders let a person working from home have a digital pabx extension

I'm amazed more WFH for call centres wasn't a thing pre-pandemic. 20+ years ago definity extenders let a person working from home have a digital pabx extension like in the office and shared the network link with their PC - perfect for call centre work as you had quality audio the same as in the office.