To your first point, yes this is a downside of Windows. And if I was in IT I'm sure there are many things about Windows that make it a pain for deeply debugging

To your first point, yes this is a downside of Windows. And if I was in IT I'm sure there are many things about Windows that make it a pain for deeply debugging these problems. But the dark days of Vista are long over - my PC rarely crashes, and when it does it's pretty obvious what program crashed it. If not, Task Manager is hard coded into the OS to try its best to open. Linux has the shell, but the WM can freeze to the point where I cannot get to a shell to start troubleshooting. If I can, hopefully I have my phone on me to google the commands I need, because (perhaps luckily) my computer doesn't crash often enough for me to need to know the commands. "DIY capable" to me is code for "we didn't finish designing the system, so you have a bunch of choices to make that you wouldn't need to make on another OS." Yes Linux is great for those that love to tinker. But I don't, I just want a PC that works the way I expect it to.