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This is fantastic news for the call center employees. I'm not sure it's good news for customers who call for support, though. From my personal experience there
by gorbachev 4y ago
This is fantastic news for the call center employees.
I'm not sure it's good news for customers who call for support, though. From my personal experience there's a pretty high chance the call will be disrupted by something. Kids, pets, toilet flushing, personal calls, someone ringing the doorbell, whatever.
The absolute worst I've experienced was a call with someone who was taking customer service calls outside on her cellphone. The heavy wind feeding into her microphone combined with an already not so good cellphone reception did not make a good customer service experience.
- jstummbillig 4y ago> The absolute worst I've experienced was a call with someone who was taking customer service calls outside on her cellphone. The heavy wind feeding into her microphone combined with an already not so good cellphone reception did not make a good customer service experience. That seems very okay. We'll adjust. Also there's plenty potential for technology to solve actual issues for humans (one human not wanting to have to sit at the desk all day, the other wanting to have good phone support), which is a great thing.