> They're too big to communicate. This is BS. I recently had an interaction with Grab and was surprised how responsive they were in support. Here is the situat

> They're too big to communicate. This is BS. I recently had an interaction with Grab and was surprised how responsive they were in support. Here is the situation: I ordered a Pizza from a store that had its own delivery, so the delivery was not handled by Grab itself. For some (or whatever) reason, the delivery guy never showed up but he marked the transaction as "delivered" and my card got charged accordingly. So I tried to contact Grab for support. I was told by support that since this was delivered by the Store itself, I have to go to some web form from the store to fill for a refund request. I simply answered the support that this is ridiculous and that unless Grab was to issue a refund, I'd force a chargeback from my card. What happened is that the support guy escalated the ticket, and another higher up issued a refund. All of this happened in the same day. So stuff can move through in big companies if you give the employees enough authority.