I've been trying for two months to provision internet service with AT&T, not because I like AT&T, but because they're the only provider with fiber in my area.

I've been trying for two months to provision internet service with AT&T, not because I like AT&T, but because they're the only provider with fiber in my area. My emails aren't returned and every phone call only reaches people who have neither the ability nor the authority to fix the problem. Today AT&T called me, not with a solution, but with offers for twenty percent off wireless service. Now that I'm a customer, I'm on every marketing list, but I cannot access the service I paid for. AT&T's system is full of mistakes, and they haven't set up a functional system to let people get the mistakes fixed. I believe AT&T is an evil and malicious organization for other reasons, but the fact they are denying me internet connectivity is not one of them. This is either garden-variety incompetence, or it's a business decision that there's no ROI in fixing every broken process and edge case.