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I think rogue call center employee is the most likely scenario here. Call your CC company and have the fraudulent charge reversed, and then book again.
by cmeacham98 4y ago
I think rogue call center employee is the most likely scenario here. Call your CC company and have the fraudulent charge reversed, and then book again.
- pettycashstash2 4y agoThis is good advice and I did that immediately following the call. I was intrigued that JetBlue was infiltrated. Typically these folks are Man in Middle attacks or reach out directly to victims and perform some kind of social engineering manipulation. I would hope that JetBlue and others have monitoring and systems in place that would prevent this type of activity, especially in your own call center. What that means is that they most likely use their own devices.