> The abusive part is instead of apologizing and making up for their stupid mistake they openly stated they stand behind their decision and that it was the righ

> The abusive part is instead of apologizing and making up for their stupid mistake they openly stated they stand behind their decision and that it was the right thing to do. I haven't seen such a condescending attitude from any company in years. They do not want to set a precedent. Unfortunately, the only option is to have a zero tolerance policy (regardless of outcome) that results in account closure.