> Googlers have been treated as unicorn snowflakes with free massages and all the gourmet food they can complain about, with zero accountability for getting any

> Googlers have been treated as unicorn snowflakes with free massages and all the gourmet food they can complain about, with zero accountability for getting anything done As a user, and customer of some Google services, I don't care about that. They should give a pink unicorn to each Googler if they want to. These are not relevant to me, as the user. What I care about is the stuff that I am using not getting deprecated on my face because some mba thinks that it is not making enough gobs of cash and they should shut it down and do something else that will make more gobs of cash. Cherishing and building up user trust. That's what is missing from Google. And that's not the engineers' fault.