Just to be clear, I'm not saying they are right, I'm just trying to look at this objectively. If you read what they said, I don't think your solution works: "D

Just to be clear, I'm not saying they are right, I'm just trying to look at this objectively. If you read what they said, I don't think your solution works: "During a support call a technician asks a customer to enter a short code, CIQ will be listening for it" Without knowing a ton more, maybe there's a _much_ better way to do this..like having the user explicitly launch a program rather than having something always running and always listening. No argument there. But if you're thinking they should abstract away some "code_entered" event, ultimately something lower-level is going to be listening to each keypress and looking at sequences to raise those events. Some of this stuff happens at a lower level than a lot of us might be use to programming nowadays. I'm not sure that there's necessarily a pretty error event they can hook into. Something about all of this reminds me of using stuf like Spy++ on Windows and you see just how much raw data is available at the lowest levels