>You haven't explained why this particular consumer preference is more akin to "getting shit for free" (i.e. not worth consideration) than other consumer prefer

>You haven't explained why this particular consumer preference is more akin to "getting shit for free" (i.e. not worth consideration) than other consumer preference) This would be a straw man. I never claimed that this particular preference is the same as 'getting free shit.' I merely show a customer preference isn't evidence of benefit for the employee or company in the long run. The statement was made to present that mere customer preference is not sufficient to show that the employee, customer, or company will be served in the long run. Whatever emotion you feel ('condescending' / 'hostile') you can talk to your therapist about; I'm not going to address your perceptions of hostility.