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"Customer operations" is actually "customer success operations" -- it's the non-customer facing part of sales and support - the IT systems they use. "Success"
by lupire 4y ago
"Customer operations" is actually "customer success operations" -- it's the non-customer facing part of sales and support - the IT systems they use.
"Success" is just a a smarmy word for "sales and support".
- softveda 4y agoIn a very crude way, sales is about landing new deals or expanding. Customer success is about securing renewals for existing customer and increase adoption, prevent churn. It is a post-sales role.