4 ms·

I participated in multiple sla penalty payments requests on the customer side and never once we even discussed status page color

• socialismisok 4y ago
  I participated in many status page color discussions and we always discussed sla. Shrug
  • dilyevsky 4y ago
    You mean on the AWS/service provider side? I've also participated in internal incident response on the service provider side and we again made SLA refund decisions based on actual customer impact not our status page. But then again we diligently update our status pages so there's that.
    • socialismisok 4y ago
      Yeah, on the AWS side.