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That's because it's a political issue inside AWS. They have the technology to report it automatically, but there's a strong pressure not to post "green-i" or ye
by socialismisok 4y ago
That's because it's a political issue inside AWS. They have the technology to report it automatically, but there's a strong pressure not to post "green-i" or yellow or red, because those things impact SLA payments.
So if there's any way they can spin it as not an outage they will try not to post it.
- dilyevsky 4y agoI participated in multiple sla penalty payments requests on the customer side and never once we even discussed status page color
- socialismisok 4y agoI participated in many status page color discussions and we always discussed sla. Shrug
- dilyevsky 4y agoYou mean on the AWS/service provider side? I've also participated in internal incident response on the service provider side and we again made SLA refund decisions based on actual customer impact not our status page. But then again we diligently update our status pages so there's that.
- socialismisok 4y agoYeah, on the AWS side.
- hatware 4y agoThat's a conflict of interest and it's a shame the proper governing bodies have not penalized Amazon for such shitty behavior.
- jeffwask 4y agoThis is my understand as well. I have anecdotally heard swapping some of those dots from green to red can require up to CTO approval.
- ogn3rd 4y agoCan confirm this, it's political. It's always great seeing the "rationality" for not doing the right thing. After the 3 outages last December, I can remember a certain person in a certain global outage slack channel laughing at customers who weren't "resilient" enough to withstand the outage. Then AWS focused a resiliency campaign to document all those customers risks, as if AWS's own poorly designed system wasn't the cause for peoples inability to fail over. Glad I'm out of that place, it's super toxic these days.
- thedougd 4y agoIt would be nice if all services had a great story. The guidance for how to make Cognito and SSO multi-region is laughable.
- haloboy777 4y agoI know many services that do this. And even if you fight with customer care for RCA they go silent and pass you around to other team members to whom you need to tell the problem again and again.
- faangiq 4y agoThey are brutally political and incompetent.