It is technology that creates this, but that technology is older It's called triage -- sorting things into levels of effort/effect and picking the low hanging

It is technology that creates this, but that technology is older It's called triage -- sorting things into levels of effort/effect and picking the low hanging fruit first. We've automated the processing of the repetitive stuff, so we're left with the hard problems. I have a friend who repairs things, all the way from old tube based Ham radios (Collins are his favorite) through atomic clocks up to working on computers. He's been at it since the 1950s. Often we'll have this conversation, or one that rhymes with it: Him: Why do I get all the hard problems? Me: Because if it was easy, you wouldn't be getting it, it would have already been handled. Him: Oh, you're right! Us: Shared laugh Google, Amazon, et al have decided not to handle the hard problems and hope they go away. That externalizes their problems to the rest of us.