I forgot to mention, it's even worse! There is still a perfectly usable, unused button available to be a play/pause button! There are two knobs, each press-able

I forgot to mention, it's even worse! There is still a perfectly usable, unused button available to be a play/pause button! There are two knobs, each press-able. The one on the right does nothing when you press it. It SHOULD be the physical play/pause button and I have no idea why it's not.