When Welch was CEO at GE, one of his commandments was that there had to be profit centers everywhere. If the "service department" could not figure out how to be

When Welch was CEO at GE, one of his commandments was that there had to be profit centers everywhere. If the "service department" could not figure out how to become a profit center, then he got rid of it. Because Wall Street and all the business journals worshipped Welch, his ideas spread like cancer throughout the corporate world.