Have some empathy, man. If you owned a company and hired someone, but the person who showed up isn't the same person, the word "fraud" is wholly appropriate and

Have some empathy, man. If you owned a company and hired someone, but the person who showed up isn't the same person, the word "fraud" is wholly appropriate and I feel bad for Op. When you are trying to hire the very best, and you do but someone else shows up in their place..? Not cool. There's no reason to have a comparison with companies outsourcing. Companies outsource to lower cost with, ideally, a balance between decreased customer service and standards. The alternative is to raise prices on consumers. Profit motivation is real and not immoral -- companies which outsource and lower their standard of service should get beaten up by the market and competition. That being said, when a company has a monopoly or some other anti-competitive practices there is no way to balance this.