I don't see how it's relevant. If you want a company to provide services without outsourcing to a third party, you can make it a requirement in the contract. B

I don't see how it's relevant. If you want a company to provide services without outsourcing to a third party, you can make it a requirement in the contract. But most likely you don't need this assurance, just that they maintain a certain level of quality. If a company misrepresents the quality of their goods/services it is essentially a breach of contract and it's not "fine". If they never made the promise in the first place and you're just bitter that some companies cut costs to achieve the bare minimum level of service, well that's capitalism for you. But irrelevant. Those companies could have hired dodgy people in-house and they'll still have shitty service. Finding somebody to interview then having another person show up at work is straight out fraud. That's also not OK.