One thing that bothers me and that I do consider disingenuous is how every denial is specific ("not recording keystrokes"), while every affirmative statement of

One thing that bothers me and that I do consider disingenuous is how every denial is specific ("not recording keystrokes"), while every affirmative statement of what they actually do is vague ("look at many aspects of a device's performance"). Oh really? Like what? Tell us exactly what gets sent to the carrier. Even if it varies by carrier, list some of the top things among all of them.